Account banned for 10 years

I don't understand why my account has been banned for supposedly installing an unofficial client, even though I have tried many times, in all those times I have failed because as far as I know PUBG Mobile hacks are always paid for via Telegram.
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Solution:
Hello, @Supah Jiro! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected]....
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Solution
Quendi
Quendi3w ago
Hello, @Supah Jiro! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected]. If you are not satisfied with the results after receiving a response, you may submit an Appeal request through the community support form.
Supah Jiro
Supah JiroOP3w ago
@Quendi Where is the file?
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