Account hacked
Hello
My game id- 5695380918
I recently moved to another country that's why I couldn't log in for few days but before Oct 16 it was all okay.But on Oct 30 tried to login with my links but it creates a new account.before Oct 15 my links were google play- [email protected] &
3rd mail- [email protected]( I changed it on Oct 15 . Before that my 3rd mail was- [email protected])..another thing I already claimed my account almost 3 months ago.thats why I can't claim again now.
In last 3 months my trusted device was realme 9 pro+.I have all the payment history & every single information related my account .
Please help😔
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
2 Replies
try contacting pubg support
via email. you should have the dates of the last 2 times you got UC
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!