The game doesn't work properly on my device (force stop).

I started playing the game 8 months ago. Everything was fine able to play every mode. But this 3.4 version doesn't work on my phone. It kicks me out of my phone/force stops when I play home, classic, unranked, cheer park mode. Only arena mode works well but lags a lot. The requirements for this game are Android 6 and 2GB RAM, but my device is built with Android 9 and 3GB RAM. I have already contacted the developers by mail, but they said that may I don't have a network connection or enough memory. But I have a strong network connection and half of my storage is empty. Is there any other solution? I haven't completed my royal pass yet. And my tier points is not increasing.
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Solution:
Please report this issue through https://pubgmobile.live/support.
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8 Replies
kashii
kashii3w ago
Which device you have?
Solution
delfin
delfin2w ago
Please report this issue through https://pubgmobile.live/support.
Tushi
TushiOP2w ago
Xiaomi 6a
Jacko※∏
Jacko※∏2w ago
i think u should change ur graphic to smooth and put the fps as much as possible
Tushi
TushiOP2w ago
I play always with low settings.
Jacko※∏
Jacko※∏2w ago
i think using better internet might help and delete unwanted apps from ur phone to give pubg more space
Tushi
TushiOP2w ago
To play an HD multiplayer game, your device must have an internet connection with 5mbps. But my internet speed is more than 5 Mbps. And I have a free storage like 33 GB.
Jacko※∏
Jacko※∏7d ago
It sounds like your internet speed and storage are fine for the game! However, sometimes the performance of HD multiplayer games can also depend on other factors, like device specs or background apps running on the phone. You could try closing other apps or reducing graphics settings in the game to improve performance.
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