Can't access open case to view reply
I got an email stating that I got a reply on my open case, but when I try to go to my open cases through Support > All Activities - All Tickets it takes me to https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D
The open case is about transferring a domain to another Cloudflare account.
Case number: 01247963
Cloudflare Docs
Cannot locate dashboard account | Cloudflare Support docs
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account ↗ and your Cloudflare Help Center My Activities sign-on information ↗.
3 Replies
yea https://www.cloudflarestatus.com/incidents/1lqnm2bnbngd it's a known thing. You should be able to see the reply in the email, and you can reply directly to the email to reply to the case
Thanks for the information, that explains that issue. I guess I'll just reply to the automated response so my ticket isn't closed in the next 24 hours as I can't see another response on the case.
I suppose this issue also affects Free users? Even though the status says it only affects Pro and Business users.
according to the current knowledgebase, completely free users with no subs do not have any explicit access to the support portal at all, only emails