Account recovery request for PUBG Mobile
Hello, PUBG Mobile Support Team!
I am experiencing an issue th accessing my account and would like to ask for your assistance. I am reaching out with the help of an artificial intelligence assistant, as my knowledge of English is limited, and translators sometimes don’t convey my wor
Account Details:
Account Login: ēKOMOē1V4 (I'm not sure about the exact number of "ē" letters, as they were used as spaces and did not display. I am willing to help clarify if needed.)
Account Link: through the social network Line (Taiwan server)
Reason for Lost Access:
A bug in the app caused me to be logged out of my account, and now, when I try to log in, I get the error: "Verification is temporarily blocked. Please try again later." I waited 2-3 days, but the error didn’t go away. I researched this issue on Reddit, Google, YouTube, and also asked friends who might know how to resolve it. Unfortunately, none of these approaches worked, and the error persists even when trying to log in from different devices.
I really want to regain access to this account, as it would take a long time to level it up again, and I already have valuable items and skins on this account. I hope you can help me resolve this issue. I have all the necessary information, including emails and details to verify or transfer the account, and I am ready to provide it upon request. I can also send screenshots of the error for verification.
Profile Information:
Time spent on the account: approximately 5-7 days
Frequently played the Metro Royale mode
Account level: around level 15-20 (the last time I saw my level, it was at least 14+)
Thank you in advance for your help, and I look forward to your response.
Solution:Jump to solution
Hello. :r_pengwave: Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
3 Replies
I forgot to mention that I was logged out of the game because I needed to temporarily uninstall it. When I reinstalled the game and tried to log back into my account, that’s when I noticed this error.
Here a screenshot of error in Line app when i logging in my Line account
Solution
Hello. :r_pengwave: Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the claim results, you can submit a support request through the official support subreddit with a description of the issue and your numeric user identification, and wait patiently for a response.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!