Novu•2mo ago

Bulk trigger 429 error

Hi, We are successfully using Novu in production for over a year. We are using the cloud version of Novu. Suddenly our action sending emails has stopped working today around 2024-10-23T10:53:55.247Z The request returns:

"code": "ERR_BAD_REQUEST",
"status": 429

"code": "ERR_BAD_REQUEST",
"status": 429

We are calling POST https://api.novu.co/v1/events/trigger/bulk endpoint with payload:

{
   "events":[
      {
         "name":"tpl.broker.quote-document-prepared",
         "to":[
            "s:user:bb577ae4-8312-47e4-b9b7-fde31429d3ef"
         ],
         "transactionId":"tran:d5c6dbf0-525a-accf-62e7-5a2253521431:notif:preproc:broker-quote-document-generated:tpl.broker.quote-document-prepared",
         "payload":{
            "siteName":"some name (redacted)",
            "siteMpan":"some mpan (redacted)",
            "attachments":[
               {
                  "file":{
                     "type":"Buffer",
                     "data":[
                        77,
                        114,
                        116,
                        "..."
                     ]
                  },
                  "name":"file_name_redacted.csv",
                  "mime":"text/csv",
                  "channels":[
                     "email"
                  ]
               }
            ]
         }
      }
   ]
}

{
   "events":[
      {
         "name":"tpl.broker.quote-document-prepared",
         "to":[
            "s:user:bb577ae4-8312-47e4-b9b7-fde31429d3ef"
         ],
         "transactionId":"tran:d5c6dbf0-525a-accf-62e7-5a2253521431:notif:preproc:broker-quote-document-generated:tpl.broker.quote-document-prepared",
         "payload":{
            "siteName":"some name (redacted)",
            "siteMpan":"some mpan (redacted)",
            "attachments":[
               {
                  "file":{
                     "type":"Buffer",
                     "data":[
                        77,
                        114,
                        116,
                        "..."
                     ]
                  },
                  "name":"file_name_redacted.csv",
                  "mime":"text/csv",
                  "channels":[
                     "email"
                  ]
               }
            ]
         }
      }
   ]
}

File size is 400 bytes only. There is very little information returned from API so we can debug it on our end. Anything you can help us with? We haven't updated the notification service (using Novu) for several months so definitely something has changed on the Novu side but can't identify what exactly. In terms of rate-limiting, we've only sent 23 messages today and we are way below our free tier's plan limit... not using even 1% of the capacity. Thanks for your help in advance!

7 Replies

Pawan Jain•2mo ago

@kneefer Could you please share environmentId api keys page?

kneeferOP•2mo ago

@Pawan Jain

application identifier: b6YqX8lXJkfh
environment ID: 63ff64e7f591ea2e097d64e9

application identifier: b6YqX8lXJkfh
environment ID: 63ff64e7f591ea2e097d64e9

Novu_Bot•2mo ago

@kneefer, you just advanced to level 1!

Bhargav•2mo ago

@Pawan Jain We are also facing the same issue with the bulk Trigger application identifier: y1ZM6OOP2-DQ environment Id : 6543a645e3126f05f0cad7b1 can you help us with the same ?

ravitej•2mo ago

@Pawan Jain Hello, we are facing same issue. Any idea on the cause of the issue and timeframe for resolution ?

Pawan Jain•2mo ago

We are working on fixing this issue. I will keep updated in this thread @ravitej @Bhargav @kneefer This issue is resolved from our end. Could you try again?

kneeferOP•2mo ago

@Pawan Jain it works now! thanks! 🙏🏻

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Bulk trigger 429 error