Novu•2mo ago

Push channel Preferences not being respected

what could be the reason for a workflow with following preference to still send a PUSH notification?

"preference": {
        "enabled": true,
        "channels": {
          "push": false
        },
        "overrides": [
          {
            "channel": "push",
            "source": "subscriber"
          }
        ]
      }

"preference": {
        "enabled": true,
        "channels": {
          "push": false
        },
        "overrides": [
          {
            "channel": "push",
            "source": "subscriber"
          }
        ]
      }

3 Replies

Pawan Jain•5w ago

@frnandu Could you please share the API used to set this preference?

frnanduOP•4w ago

https://docs.novu.co/api-reference/subscribers/update-subscriber-preference I use the template id that I find first from https://docs.novu.co/api-reference/subscribers/get-subscriber-preferences, channel.type=push, channel.enabled=false

Richard Fontein•7d ago

Hi @frnandu , we identified an edge case where using the Subscriber Preference API with new Workflows resulted in the preference resolution not respecting Subscriber Preferences. The fix was deployed yesterday. Please try again and let us know if you see any further issues 🙏

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Push channel Preferences not being respected