Insecure environment
UID : 5417064307
Username: Mohamed1675
Server : Europe
Country/Region : Egypt
Current device : Realme 9i
Issue description :
I cannot change my phone number to new one nor gmail nor can link anything due to the issue although I spent over a month logging in from the same device . Please help me solve this issue 🙏🏼
Solution:Jump to solution
Please wait patiently for a response from them. However, if your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
2 Replies
I contacted the game support multiple times from in-game about the issue (submitted requests ingame) some time ago like maybe 1 week or couple of days & nothing got fixed nor I received a reply.
Solution
Please wait patiently for a response from them. However, if your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!