Support to recover access to my account

I stopped playing Pubg Mobile a while ago at the same time I changed my phone number, I have photos inside my account and also one that a friend of mine had, In the account, the only verification I placed was the phone number, but I no longer have access to that number. It is linked to Facebook but it does not let me access it because of the verification, I tried to fill out the form but they just rejected my request knowing that it is my facebook and an old ex phone number. UID: 567455725 It's the same account with a different name when I stopped playing, I hope someone from support can really help me, since the form really only rejected my request.

Solution:

Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....

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r/PUBGM_Support

PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!

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