Help
What is the solution to these two problems? I cannot submit a request to recover the account for this reason. The hacker usually files a request in front of me to prevent me from recovering the account.
Solution:Jump to solution
If you get operation too often, we recommend you to try again after 24 hours. Make sure you complete the CAPTCHA correctly when you try again.
If your game account is lost or stolen, please contact the customer service for further assistance.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
1 Reply
Solution
If you get operation too often, we recommend you to try again after 24 hours. Make sure you complete the CAPTCHA correctly when you try again.
If your game account is lost or stolen, please contact the customer service for further assistance.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!