Where do I get actual help?
My account was hacked and I have yet to receive an actual human response from someone in Krafton that my account can be recovered. I was hacked in February by someone in Turkey and others have shared the same problem with me. I would like to get my account back since I can only login from Google Play I can't login on my iPhone.
Solution:Jump to solution
Hello, @phobia!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
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Solution
Hello, @phobia!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the claim results, you can submit a support request through the official support subreddit with a description of the issue and your numeric user identification, and wait patiently for a response.
What's the expected response time for the subreddit as I sent a claim 5 days ago