startup credit application
recently applied for the cloudflare startup credit application and got approved but do not see my credits reflected in my account, I am not sure if the credits were allocated to the right account/domain. How can I verify that?
18 Replies
cc: @Vero 🐙
Hey. Can you please share your domain or account ID?
where do I see account ID?
sosleek.io
this is the domain
this was the email sent to me but I already have the payment method set up becauase we have been using cloudflare for a while
I emailed [email protected] and [email protected] multiple times already now :NotLikeThis:
but no response
@Vero 🐙
Same situation here too
There's currently no way to see the credits on the dash, that's something the team wants to implement. But most accounts haven't been upgraded yet. You'll receive an email once your account is upgraded @saf.smartbrain @Payello
And you can only see the credits on an invoice. So once you buy something you see 2 things:
#1 the invoice shows what it would have cost and then marks that product or service down to $0
#2 at the top of each invoice you will see the remaining balance of credits
Okay thank you! I still haven’t received the email yet so will circle back with u
Should be activated this week according to support
has your been activated yet?
I am very confused because we are approved for the startup program but Its so difficult to get a response from the cloudflare team there are a few things I'd like to understand and they are not mentioned in the FAQ google doc
((
@Vero 🐙 how can I get in touch with the cloudflare team?
i would really like to get some clarity on my application
its been weeks of me trying to get in touch ;/
cc@Tanmay Kapoor since vero is out
Let me check this internally with folks and get back. Thanks!
Hi Tanmay, thank you! Sent you a request as well will apprecaite if you can accept it so I can directly communicate with you
@saf.smartbrain someone from the team will reach out to you via email. I have conveyed the issues to the team already. Thanks!
thank you so much
Hi someone from the team reached out to me but its been a week almost and no follow up response from them ((
Hello @saf.smartbrain, did you get an update regarding the credits?
Nope I didn’t
Our October bill wasn’t discounted
@Tanmay Kapoor
Let me check and get back to you.
@saf.smartbrain you can expect a reply soon from the team. They are working on it.