My account was hacked
My account was hacked and I can submit an application but you can't change it until after three months. Can anyone help me?
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
21 Replies
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Is your account nihat 96 on PUBG? Did you posted this on bug report right.
@Arsalan
Can you help me how to create an account?. That's another application you can make
What should I do so that I still have a chance, that I can apply again now and not in three months
Best is you can log in with other google/apple account.
so you mean look at it. just with a different ID or what do you mean
I'm not from Germany/Switzerland.
So I don't understand the language on pic you show.
how can I make a request again I can't wait three months can you help me
Well, you have to wait.
Creating new account or logging to other account you made is only option within 3 months.
Waiting three months is too long, what can I do so that I get another chance to apply again
Or just email them
Can I apply with my friend's account but give my details
Sharing accounts is violation of their TOS.
Na brother ur account is gone
Just show me what I should do so that I can apply again today
You cant do anything you lost your account
I didn't lose it, it was stolen
Just show me what I should do so that I can apply again today
YOU CANT DO ANYTHING
Accept it already cheez
Probabiliy some rp account only and sad for that
I know all my data
it doesnt matter a successful claim has been made in the last 3 months which means the data you have right now will be changed if you try do to it again in 3 months
Again, wait for 3 months. It gets annoying for me if I get same question.