my account was hacked
So I filed a claim to get my account back cause there was an unknown user who was logging into the account. I wasn’t on the account for a complete 15 days cause I wasn’t busy with life. They were logged into for the full 15 days with number, idk how they got the verification codes. They turned on 2 step authentication so Everytime I try and log in I have to get the code from their number which obviously won’t work cause it’s a scammer or hacker personal phone number is +27 60 916 4286 he claims he bought the account
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
3 Replies
My claim was denied btw
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Hello PUBG MOBILE support team, my account was hacked by an unknown person and he changed all personal information and I can no longer access my account (5542034533). Please help me recover my account as soon as possible. My regards.