my account was hacked

So I filed a claim to get my account back cause there was an unknown user who was logging into the account. I wasn’t on the account for a complete 15 days cause I wasn’t busy with life. They were logged into for the full 15 days with number, idk how they got the verification codes. They turned on 2 step authentication so Everytime I try and log in I have to get the code from their number which obviously won’t work cause it’s a scammer or hacker personal phone number is +27 60 916 4286 he claims he bought the account
Solution:
Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
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3 Replies
prodFR1ZER
prodFR1ZER5w ago
My claim was denied btw
Solution
.Ṇadïa.🌴
Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
bola3wad
bola3wad4w ago
Hello PUBG MOBILE support team, my account was hacked by an unknown person and he changed all personal information and I can no longer access my account (5542034533). Please help me recover my account as soon as possible. My regards.
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