Lost my account
hi am new here, i forgot my account password few months ago, i cant retrieve password via email. please help.
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
9 Replies
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through support with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit
sorry for ghost ping.
Hi thanks for this, I did everything to the later and i received an email from
[email protected]
I was told to wait a series of 7 days for a response.
thanks bro.
no problem.
no problem, you were really helpul.
I just wish to get back to gaming very soon.
bro, they replied as below
' Dear Player,
We regret to inform you that the information you provided has not been approved. In order to ensure account security, we are unable to reset your account.
Thank you for writing to us. If you encounter any other problems, please feel free to contact us at any time. '
what do i do please
wow i just logged in lol, Thanks God
now i am back
problem was my gmail account was not connected to my new phone so when i was signing it was connecting with another gmail account
how can i verify?
my account to avoid loss?
trusted devices.
yes lol
how can i secure my account like a 2fa factor or something that i can use to keep my account more secure
it is via Email.
or Authentication app.
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Login protection can be enabled after you linked a phone number to your game account.