I cant connect my device to trusted devices

I have been trying to connect my device to trusted devices for a long time, but every time it gibes the error “You Are Not In A Secure Environment (-1943)” Please answer my question i wrote this by looking at the translation, if I wrote it wrong, please excuse me and lastly I sent a form to my account so there is no information about me but I know things about the past. The reason I sent a form was because the number was my old phone number and I could not change it, so I sent this message.

Solution:

Please contact the in-game customer service for further assistance if you have any concern regarding this.

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