Error number 154140715

Hello, I have a problem with the PUBG Mobile app. When I try to enter the game, an error number 154140715 appears, which is related to the Wi-Fi connection. The second problem is that my microphone is not working, and I cannot hear other players during the game or in the menu. Please help me resolve these issues. Thank you very much. My account ID is 5172581298.
My account name is сапикс¹.

Screenshot_2024-09-29-12-50-46-747_com.tencent.ig.jpg

Solution

Please try to contact your internet service provider or try to contact the in-game customer service for further assistance, @Mark. Also, try to reset the network settings of your device one time and restart your device. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile & Bluetooth

Jump to solution

Quendi•9/29/24, 4:12 PM

Hello, @Mark! Could you please mention your country and the device you are using?

MarkOP•9/29/24, 4:19 PM

Spain, and my device is Xiaomi Pad 6s Pro

Quendi•9/29/24, 4:20 PM

Does it work fine if you switch network to Cellular, @Mark?

QQuendi Does it work fine if you switch network to Cellular, @Mark?

MarkOP•9/29/24, 4:34 PM

I tried switching from Wi-Fi to cellular data, tried using a different device, and tried another Wi-Fi network, but nothing helped and the problem persisted.

Quendi•9/29/24, 4:50 PM

From where did you download the game, @Mark?

QQuendi From where did you download the game, @Mark?

MarkOP•9/29/24, 4:55 PM

In Spain from Play Market, I tried uninstalling the game and downloading it again, but it didn't help.

Quendi•9/29/24, 4:55 PM

Do you mean Google Play Store, @Mark?

QQuendi Do you mean Google Play Store, @Mark?

MarkOP•9/29/24, 5:12 PM

Yes

Quendi•9/29/24, 5:57 PM

Can you try to change your DNS settings by following these steps for Android, and then try again, @Mark?

QQuendi Can you try to change your DNS settings by following these steps for [Android](h...

MarkOP•9/29/24, 6:06 PM

With VPN, the app starts and works. Why is this happening? Can this be fixed? I would prefer not to use a VPN.

Quendi•9/29/24, 6:09 PM

In this case, it should be an issue with your internet connection or the network environment, @Mark.

MarkOP•9/29/24, 6:11 PM

I tried switching from Wi-Fi to cellular data, tried using a different device, and tried another Wi-Fi network, but nothing helped and the problem persisted.

Solution

Quendi•9/29/24, 6:12 PM

MarkOP•9/29/24, 7:09 PM

Ок, thank you