VALORANT•3mo ago

False permanent ban issue

I recently decided to hop back on VALORANT for the first time in around 8 months, to notice that I was hit with a permanent ban. I have not played in around eight months, but when I got on the stats tracker, someone else had hacked my account and been playing games six months ago. I have given my password to no body, and I never got an e-mail about a suspicious login or anything of that sort. I have submitted multiple tickets, and get to nothing but dead ends because the support website is super buggy. someone please help!!

3 Replies

lyra•3mo ago

;valsupport

VANGUARD Main•3mo ago

:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.

zach•3mo ago

Players claiming a "false ban" are in one of seven categories, ordered here by likelihood:
They are presenting a fictional narrative.
They tested a cheat on a smurf, poisoning their main through hardware linking (known internally as "whoopsie daisies").
They shared their account with someone who cheated, usually a paid boosting service or a relative.
They repeatedly queued with a booster that used cheats and ate a 180 day ban for their trouble.
Their account was stolen by a serial rage hacker, who used it to torture other players for exactly 6 games.
They used cheating software for another game, and Vanguard unfortunately picked it up.
They have malware installed that performs the same operations as a cheat.

Players claiming a "false ban" are in one of seven categories, ordered here by likelihood:
They are presenting a fictional narrative.
They tested a cheat on a smurf, poisoning their main through hardware linking (known internally as "whoopsie daisies").
They shared their account with someone who cheated, usually a paid boosting service or a relative.
They repeatedly queued with a booster that used cheats and ate a 180 day ban for their trouble.
Their account was stolen by a serial rage hacker, who used it to torture other players for exactly 6 games.
They used cheating software for another game, and Vanguard unfortunately picked it up.
They have malware installed that performs the same operations as a cheat.

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False permanent ban issue