my account is being stolen

I haven't played my 4-year-old account for a while and then someone connected to my account, connected my gmail and number, and now I can log in to the account because my Facebook account is connected, but they can log in and occupy my account, they even changed my username and when I write this to the Pubg support section, I am always rejected. There are also things to prove that this account belongs to me. For example, after logging into the account, there is my old name and the things I shared at important moments on the account. I also have a YouTube channel with the same name. There is also a video of my account there. Please help, do not leave these people to what they do. I already have a different name in the profile photo, but there is a different name in the profile, it is very obvious that it was stolen.

Solution:

Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....

Reddit

r/PUBGM_Support

PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!

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