Can I reset or delete a Cloudflare account with lost 2fa?
We have a login on Cloudflare that was created under an email similar to “[email protected]” (basically a generic IT email) but this account was formerly managed by a single person, who had 2FA on, and left the company giving us the password but not the 2FA. The account, as far as I know, is empty, we’ve revoked access for it from our org, and we still have access to the actual Cloudflare org/sites through other logins. However, we just want to have the ability to use this email login again (and also prevent the former employee from using an account tied to a company email). Is this possible?
2 Replies
if you reset the password and then sign in it should at some point let you reset the 2fa
if not,
?account-recovery
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email