My account was stolen
Greetings, my account was stolen on February 23, the form questions in the game cover the last 6 months, it is not possible for me to answer these questions because my account has been stolen for 7 months.
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
21 Replies
Same dude here is the suspicious email as i search. I also dont know what to do
Yeah that language
Means someone loggin to my account
I was supposed to see this 7 months ago, I can't access this post anymore because I deleted everything.
Hm.... Did you check email? Like me?
No
Check for suspicious emails
I never got email like that before that was in terkish
It's been 7 months and I can't find it
Check your gmail
Did you login with email?
Go to help center and tap on first link
Bro
stolen 7 months ago
7 months
Yeah
Mine 11
23 february
Like 11/dec/2023
Mine
You can check last email
Can I get my account back?
I dont know
Go to help center
Link?
Login screen > Top right corner
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!