Bussi
Subject: Issue with Old Invoice on Account [email protected]
Dear Cloudflare Support,
I hope this message finds you well. We are encountering an issue with an old unpaid invoice on our account ([email protected]). Unfortunately, we were unable to process the payment for this invoice due to changes in our payment method. We have since updated our payment details with a new card, but the old invoice remains outstanding, and we are unable to clear it.
Could you kindly assist us in resolving this issue so that we can continue using Cloudflare services without any interruptions? We would appreciate any guidance or actions required on your end to help us settle this outstanding balance.
Thank you for your prompt assistance.
2 Replies
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Our account is free. What we shell do?
Ok Thank you i will try make ticket.