Account recovery system is flawed
Hello,
Today something terrible happened to me, or to my account to be more precise.
Account has been stolen/hacked. I was stressed about it but I knew I can just contact support via in game system. To my surprise, I could not recover my account becouse apparently "it has been recovered in past 3 months". Which I am 100% positive that I did not use support to recover my account..ever. I don't know how this happened, maybe the intruder used some exploit and "fake recovered" my account, so I can not do it myself. I am desperate and I beg someone from support to at least talk to me. I am able to provide anything and everything to confirm the ownership of the account.
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
1 Reply
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!