10 years ban without violating one single rule!
Please open your arms to my long message.
I have played PUBGM for 5 years, i have made friends and memories through this wonderful game. I spent my time and money playing this game. Yesterday i got banned 10 years although I didn't violate any rule. All i ask is to review the reason i got banned for. I am sure i haven't committed any violation. I would have accepted the penalty with open arms if i have done something wrong. But sadly, i didn't.
I have communicated with customer service through file claim, but the claim has been declined.
Thanks in advance
My game ID: 5161852118
Solution:Jump to solution
Hello! @🆉 🅰 🅸 🅽
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
5 Replies
Try contacting the customer support regarding on a ban, or subreddit.
Solution
Hello! @🆉 🅰 🅸 🅽
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com.
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Hello ! @mgr_live
Thank you for your help.
But unfortunately, i used the file claim option and it was declined in less than one day and i contacted the customer service through the email and they answered me that the reason is modifying the game data but i did not modify any thing or violate any rule, i also submitted a support request through official support subreddit but no one answered me,
Please help me, all my efforts for the last five years have been lost in vain
My game ID: 5161852118
If you have already created a post on the support subreddit then please wait patiently to receive a response from Tencent.
Ok, thanks for your concern.
I hope things will do well