R
Railwayβ€’3w ago
cerwind

Container Unable to Complete Build

Hi, my builds have begun failing for one of my services - i.e. I can't even rollback. I'm wondering if it's using some-kind of build cache and if I can delete that cache when re-building. There's no indication in the logs anything went wrong other than the UI telling me it's "Failed". Any support on this?
Project ID: c61c1785-a8d8-43d0-9d8b-6bd1f69aa3bf
Solution:
Hello, we have rolled out a fix that should prevent this from happening going forward, unfortunately it wont fix the affected service, it only stops it from happening again on any new services that haven't experienced this issue. so you are free to delete the broken service!...
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14 Replies
Percy
Percyβ€’3w ago
Project ID: c61c1785-a8d8-43d0-9d8b-6bd1f69aa3bf
Brody
Brodyβ€’3w ago
what do the build logs say?
cerwind
cerwindβ€’3w ago
The build logs are saying it's all Successfully Built (https://railway.app/project/c61c1785-a8d8-43d0-9d8b-6bd1f69aa3bf/logs?filter=%40snapshot%3Ac216a96d-b47a-4953-8d9a-22f941d22834+OR+%40replica%3Ac216a96d-b47a-4953-8d9a-22f941d22834&start=1725297365162) however it seems to just be hanging on the Deploy: Creating Containers for about 20 mins until it times out. So the only indication I get of an error is when the "Failed" icon pops up on the service UI
Railway
Railway
Railway is an infrastructure platform where you can provision infrastructure, develop with that infrastructure locally, and then deploy to the cloud.
cerwind
cerwindβ€’3w ago
Something similar to this has happened before and the resolution was that I was caught on a "box that was having maintenance done on it"
Brody
Brodyβ€’3w ago
okay, thank you for the report, we will be looking into this
cerwind
cerwindβ€’3w ago
Thanks, it'd be great to have some more observability on the Creating Containers step similar to the build + deploy steps because rn it's a bit of a black box making it difficult to debug myself
Brody
Brodyβ€’3w ago
for transparency, this is an issue with the platform, even if you had the error its not something you could debug and its not information we would want to be passing to the user anyway.
cerwind
cerwindβ€’3w ago
Fair enough
No description
Brody
Brodyβ€’3w ago
its not even a very exciting error, you arent missing out 🀣
cerwind
cerwindβ€’3w ago
No worries πŸ˜“ is there any estimation when this might be fixed, my site is currently down and unable to rollback due to this issue
Brody
Brodyβ€’3w ago
sorry, I don't have an ETA on this. you can always try deploying a new service.
cerwind
cerwindβ€’2w ago
Ah I'll try duplicating the service and see if I can switch it over, nice thanks! Duplicating the service has fixed this issue for me btw βœ…
Brody
Brodyβ€’2w ago
okay, if you could leave the original service untouched that would be great
Solution
Brody
Brodyβ€’2w ago
Hello, we have rolled out a fix that should prevent this from happening going forward, unfortunately it wont fix the affected service, it only stops it from happening again on any new services that haven't experienced this issue. so you are free to delete the broken service!
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