personal email for account recovery

Hello, I sent a question on reddit and I received the answer shown in the screenshot, I sent my email in a private message but it has been 2 weeks since my message, repeated questions on reddit do not lead to anything, can you help me with account recovery?

Solution:

Please refer to the response you have received from Tencent on the support subreddit. As we provide community support, we unfortunately may not be able to help you with account-related issues any further through here....

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