randomly getting packetloss after update
started randomly getting packetloss on sg, never had this problem even though im in hongkong only happened after update
177 Replies
what's your isp and can you press win + r and type msinfo32 and show me?
also when did the problem start?
do you know if your friends etc have the same problem?
none of my friends are from hk
the day of vyse release
and whats your isp?
idk how to check
go to ifconfig . co (remove the spaces) and find the section "ASN (organization)"
for exmaple how it is for me
i have no idea, mby you got a vpn/broswer vpn or the website is tweaking:theo_cool:
@tsu could you run this command in your cmd?
bruh ofc it gets blocked
that command
remove the () tho
so just
tracert 151...put my ip?
not your ip
the ip shown in here
151.106.238 . 1
remove the spaces
website prob just tweaking
wada fakkk
it says not recognized
did you put a space between the tracert and ip
i did not
add it
it worked
it worked
i do not understand thes numbers
4-30 of the requests got times out
so only 3 of them worked
it also only happens in different periods
it stops in the afternoon
around
3:30?
send the whole thing
full screenshot (dw the ips are not yours)
hmmmmmm
can you do win + r and type msinfo32 and show me?
https://download.msi.com/dvr_exe/mb/Intel_Network_i219_inf.zip
download that and run it
the setup
?
yep
extract then setup
done
i installed
try out val any better?
for the record folks, ping the .0 in the anycast range, we got it enabled so players and ISPs can traceroute to our nearest POP
like here try
instead of
ok hold on whats
151.106.238.0151.106.238.1151.106.238.0 ? where did you get that @lyra [ping for reply] that sounds like fake news
:val_KekwSob: APAC range is 151.106.248.0/24 and .0 is pingable/tracableI PROBABLY MISS CLICKED SORRY
wait what
see it's .1 not .0
wait I'm so confused rn
Kenji you just made my brain stop braining
:val_Hampter:
ping or trace
151.106.248.0
dont worry about the .1 that is secure and ICMP blocked, we made .0 pingable about two months backupdate the website !!
the forum or wtv its called
yeah that should get updated as its the old process
but now you know and you are the expert
ez sending my application to get hired as a network engineer :theo_cool:
trace brings you to your nearest Riot POP
or routing is broken :Iso_GG:
POP is like erm when 2+ devices build a communication connection right?
from one device to whole internet
right?
IM STILL LEARNING
hi hello sry for the late reply i took a nap 😭
doing tht rn
@lyra [ping for reply]
is this right?
@lyra [ping for reply] POP = Point of Presence or a DataCenter where Riot have equipment
kenji is that okay
routing looks ok you have 2ms to the closest Riot POP, we then carry your traffic towards our servers. whos your provider ?
isp?
my isp is
hkt
this right?
routing looks fine @tsu I would look for something else like your home network if your packeloss happening in long term
@tsu let's try allowing riot through your window firewall sounds good?
i did that before im pretty sure
let me check
and could you run
ping 8.8.8.8 -t in cmd for about 2min then press Ctrl + c and show the results
ok
@tsu do you have access to your routers admin login
i don’t know what that is
could you do the same but for this ip: 162.249.72.0
can you log into your router settings?
where to do that
try going into your browser and search for 198.168.1.1 or 10.0.0.1
it will ask you to login and you should find the username + password on the backside of your router
says it took too long to resp
@lyra [ping for reply] this is EU VIP
162.249.72.0
OP is in APAC dont forget about thatHDJSJDISJDJCKSKDJWKFJDKEKSKKF
its aight 😭
151.106.248 . 0
use that one instead 😭🙏
alr
do i just follow the
instructions
yep, if you got any questions I will try to help
my default gateway is my ip
i typed it
and it didnt load
try 198.168.1.1
cant
it was fine earlier
now its
shit again
are you home alone?
hmmm ldd
odd
nope
parents + sibling
when they came home did the problems start?
nope
this early morning
i had the same problem
i got home form school around 1
from*
and only my sibling was home
it was still packet lossing
are you using any wifi extenders?
nope
ethernet is plugged into the router
and im next to the router
like
and could you run a speedtest and tell me the results? (you can send a screenshot however be careful as it might show your ip)
ookla?
yeah that works
running roblox in the background so might be slower
well your speeds are godly 😭🙏
are you sure you can't access your router?
maybe ask your parents?
its also raining
like
thunder rain
oh
but
its been happening a while
before today
id say abt a week ?
maybe less
and today was the only day w rain
try port forwarding if you can and maybe it will solve itself, sometimes ISP has problems and then randomly it's fixed (speaking from experience ong)
but try port forwarding
alr
:val_Hampter:
@tsu what is the issue to begin with? ploss every match? how often is this happening, when did this started
jitter maybe? (latency difference jumps)
(idk what more to do :val_Hampter: )
it started a day or two after vyse launch
the main issue is that at certain periods of the day i get ploss that could go as low as 1% to almost 100%
normaly its around 15%-20% avg
You on wifi?
nope ethernet
15-20% ploss is huge dude, any other problems when opening websites or playing other games?
not that i know of
How likely is it that you can change Ethernet patch
Also port on the router sometimes there are more available
Trying to rule out your network
Ill check more things on our end meanwhile
alr ty
the cable ?
Yeah the cable for a new one or different one
i can buy one i just dont know where to find it
not much compuiter shops here
Yeah dont worry about it then
it just goes away on its own
doesnt really have a set period
just more random periods
but
it the same periods
every
single day
can you share your public ip with me please, in DM https://whatismyipaddress.com/
if you use VPN disconnect that pls
i cant dm u
wdym
lol
it said my message couldnt be delivered
oh your DMs are disabled?
just post it here and ill delete it in a second
got it
alright
the funny thing is i was dropping 35kills in my own lobby
with packetloss
😭
pic or it didnt happen :val_KekwSob:
now nobody believes you my dude
we lost btw
12-14
your connection is super close to our servers, this is very idea not going to lie. we have a direct path to your ISP in HongKong, there is nothing between us and your ISP just a direct line
hey that could be anybody hahah
kekekekek
:Iso_GG:
it only happens on servers besides hong kong
which is sad
cuz
my partner is currently in malaysia
you can leave constant ping to be running towards 43.229.65.0
i dont understand
see if there are any spikes after like 24hrs or less
sorry 😭
hold on ill show you
if you open up
cmd then type in ping 43.229.65.0 -t
open cmd via windows search button
will it stop itself
or do i need to stop it
the
-t will basically constantly ping our servers and when you are in game with packetloss you can check outside in the cmd if the latency increased, those two should be tight together when latency increased, usually ploss is visibleshould i leave it running while i sleep
no only when you play Valo
:notes_FB:
there is also a program called WINMTR, its a free tool online that does the same thing but with a traceroute as well
^ example
i dont understand these numbers
its ok, there should be very low latency like 2ms what you see
time=2ms
or something like thatyes
its 2ms
it went up by 1
when that jumps to higher number then you might be seeing ploss
for one tick
in game
oh shi
wait its true
it weas 24 ms for one sec
yeah windows trace and ping is basic, usually you can tune this up to be like every 200-300ms not every second
103
see thats not good
your ping is jumping to 103ms randomly
yup
oh hell na
(dm me a list with free tools respectfully :val_KekwSob: )
that means your packets that are generated from your computer are traveling towards our IP address with a jitter of 103ms from 2ms thats not good and it can indicate a problem between your network and ISP or between ISP and our DC(POP)
:<
is there a fix?
I would experiment in your shoes, try switching to wifi and do the same thing
if you have another PC try playing on that one
I know these are stupid advices but you want to generally rule out your own network in these cases
sadly i got no wi-fi port on my pc
is it jumping much? from 2ms
it happens more and more
had to restart
pc blue screened
would it also be bc i have wallpaper engine
running
PC BSODed?
yes
not a good indicator that your PC is in good state my dude
:val_KekwSob:
SHI
you can also try running windows in safe mode and do the ping test if its different
rarely does it
I am not a technical guy I do mainly routing but there are plenty of guides how to switch pc to safe mode in windows, that basically disables all that shit running in background and can do the network test with clean memory
it randomly jumped from 2 to 80
then 94
dropped to 54
man I think your PC is cooked Lyra just showed me a traceroute and your home network is 9ms average
how your PC utilization
task manager?
yeah check that and disk usage
^ that looks solid enough
maybe random spikes? if your CPU gets overdone it can affect your network
Lyra showed me trace that you had 9ms in homenetwork and about 56ms in hop above to ISP
not good
so my internet cant go beyond hong kong
?
im sorry i dont really understand 😭
I think the problem is in your homenetwork or your PC, in my opinion
the latency from your pc to your router have to be like 1ms not 9ms then hop above which is your ISP is usually small also and not 56ms
there is something causing this shit and you have to figure out what
shit
idk
my pcs on the ground
maybe the dust?
when is the last time you rebooted your router?
worth a shot maybe
rebooted as in
restart?
yeah plug out of wall socket and put back in
leave disconnected for 10 seconds
then plug in
I mean power socket
i’ll give it a shot tmr
it’s like
midnight
yeah good luck my friend
🥹
sad news
it didnt happen the whole day
it happened just now