Guardian verification
Why do I have to do Guardian verification every single time I rejoin the game ?!
Solution:Jump to solution
Please try to contact the in-game customer service for further assistance with this, @Paps no Afrikas. You can contact the customer service through your Account settings using the Customer Service option located at the bottom.
16 Replies
Certain regions have regulations that permit minors (those under the age of 18) to play video games only for certain periods of time and/or when authorized by the legal guardian responsible for the aforementioned underage person.
I’m over 20, but it’s like I have to agree every single time when I rejoin the account/game
Could you please record a video of it and send it here, @Paps no Afrikas?
Sure
And I have to do it every single time as I’m joining the game or switching profiles
Please record a video when you pass the guardian verification and when the option appears again, @Paps no Afrikas. Please also include your numeric user identification.
Like my UID?
Yes, @Paps no Afrikas.
Alright
5277717891
Sorry didn’t know it’s gonna be upside down
@Quendi so is there any solution to fix this ?
We will try to get a confirmation regarding this and get back to you if we have more information, @Paps no Afrikas. Could you please try to perform a routine repair of the game from the login page and see if it helps?
Alright I’ll try that
Routine repair didn’t work, I’ll wait for more information from you guys.
Solution
Please try to contact the in-game customer service for further assistance with this, @Paps no Afrikas. You can contact the customer service through your Account settings using the Customer Service option located at the bottom.