Game Stuck at Loading
The Game Is stuck at Loading even i tried to, reinstall, clear data, cache but it didn't work, my bros Pubg is working fine.
I even letted it stay for 2hrs but the game didn't start or nothing popped up it was still loading
someone please help
#bugs
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
8 Replies
Hello, @ItsZaid! If you're still facing the same issue, please mention your country and the device you are using.
I have been playing since 3months now, the game was fine but the loading animation aswell appears but it doesnt start, Country Pakistan, My brother can play and his game runs but my isn't device is Hawai Y9
Are you on Cellular network, @ItsZaid?
Try activating with vpn 👀
No
Tried everything
Have you tried to switch your network or tried to switch between Wi-Fi and Cellular, @ItsZaid?
No, i deleted once again and reinstalled it worked but I can't login my account, my google account got unlinked from it 😠how do i recover
Let me make one in Support
I cant post there
Please help me recover
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!