Twenty•3w ago

White empty page (Token expired)

Hello I'm on Twenty 0.23.1. Since this update, I have often (several time per day) errors. When I refresh, I get a white page. It seems that my token expired (?). I cannot log back without removing all cache/cookies.

Exception Captured
  { user: undefined }
  [
    AuthException [Error]: Token has expired.
        at TokenService.verifyJwt (/app/packages/twenty-server/dist/src/engine/core-modules/auth/services/token.service.js:367:23)
        at TokenService.validateToken (/app/packages/twenty-server/dist/src/engine/core-modules/auth/services/token.service.js:175:36)
        at GraphQLHydrateRequestFromTokenMiddleware.use (/app/packages/twenty-server/dist/src/engine/middlewares/graphql-hydrate-request-from-token.middleware.js:49:44)
        at /app/node_modules/@nestjs/core/router/router-proxy.js:9:23
        at Layer.handle [as handle_request] (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/layer.js:95:5)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:144:13)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7) {
      code: 'FORBIDDEN_EXCEPTION'
    }
  ]

Exception Captured
  { user: undefined }
  [
    AuthException [Error]: Token has expired.
        at TokenService.verifyJwt (/app/packages/twenty-server/dist/src/engine/core-modules/auth/services/token.service.js:367:23)
        at TokenService.validateToken (/app/packages/twenty-server/dist/src/engine/core-modules/auth/services/token.service.js:175:36)
        at GraphQLHydrateRequestFromTokenMiddleware.use (/app/packages/twenty-server/dist/src/engine/middlewares/graphql-hydrate-request-from-token.middleware.js:49:44)
        at /app/node_modules/@nestjs/core/router/router-proxy.js:9:23
        at Layer.handle [as handle_request] (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/layer.js:95:5)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:144:13)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7)
        at next (/app/node_modules/@nestjs/platform-express/node_modules/express/lib/router/route.js:140:7) {
      code: 'FORBIDDEN_EXCEPTION'
    }
  ]

Any idea why? I did not set anything specific regarding token times in .env file.

10 Replies

greg [iero]•3w ago

Tested on Safari and Firefox, same behaviour

Raph•3w ago

@greg [iero] I'm experiencing the same issue.

greg [iero]•3w ago

I enforced those parameters:

ACCESS_TOKEN_EXPIRE_IN=30m
REFRESH_TOKEN_EXPIRES_IN=7d

ACCESS_TOKEN_EXPIRE_IN=30m
REFRESH_TOKEN_EXPIRES_IN=7d

But no change.

charles•3w ago

mmmh this looks to be a quite bad behavior, we will prioritize a fix tomorrow in the meantime, you can put ACCESS_TOKEN_EXPIRE_IN=7d, you should be good for the week :p

greg [iero]•3w ago

thanks, @charles Hi @charles No change with ACCESS_TOKEN_EXPIRE_IN=7d, I have the empty page this morning again I'm available for a call if you need to test something for the fix!

charles•3w ago

Ok! when are you available today?

greg [iero]•3w ago

-> PM For @Raph : in your .env:

ACCESS_TOKEN_EXPIRES_IN=7d

ACCESS_TOKEN_EXPIRES_IN=7d

(note the 'S' at expireS) and in docker-compose file:

server:
  environment:
    ACCESS_TOKEN_EXPIRES_IN: ${ACCESS_TOKEN_EXPIRES_IN}

server:
  environment:
    ACCESS_TOKEN_EXPIRES_IN: ${ACCESS_TOKEN_EXPIRES_IN}

and it works now

Raph•3w ago

@greg [iero] Thank you!! @greg [iero] @charles - When the token expires, will the user be routed back to the login page? Or, will the user be presented with a null route (white screen)? i suppose I could wait for a week and see what happens. 😜

greg [iero]•3w ago

They are working on a fix

charles•3w ago

The fix has been merged in included in the last 0.24 release 🙂

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White empty page (Token expired)