account recovery

my uid is 5362321448 Hello, pubg company, my Facebook account has been stolen and my pubg account is linked to it, and I want to retrieve my PUBG account because I can't return my Facebook account. I have proofs that the account is my account. I have pictures and videos to prove to you. I came here because there is a PUBG Mobile game. Everything I report, you refuse and I gave you proofs, but without photos, And Every time I try and you refuse my request And you say you provided has not been approved. In order to ensure account security, we are unable to reset your account. and I will provide you with some information if you answered and I hope that any one help me

Solution:

Hello, @Motje! An unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information. If you are not satisfied with the claim results, you can submit a support request through the official support subreddit with a description of the issue and your numeric user identification, and wait patiently for a response....

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