account hacked
Hello, I am contacting you by mail because it is impossible to submit an application to restore a stolen account due to a 3-month limitation. Emails that were linked to the account: [email protected] and [email protected] the phone number that was linked to the account: +79609714522 UID: 5124173918 Subject of the appeal: account hacking I will provide screenshots of payment for purchases below, I also have receipts for payments for any year of the account's existence
2 Replies
Hello! @GFT
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
We have already answered you in https://discord.com/channels/393088095840370689/1273091469120503879. Please do not create duplicate posts, @GFT.