please help me
Is there anyone in authority please help me please I am very victimized
Solution:Jump to solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit....
8 Replies
Please elaborate your issue.
Hello, good luck, I was banned unfairly and I didn't do anything illegal. My account's career results are all clear. I made a video with Turkish explanation, but no one is helping me since I got banned. It's been 14 hours and I got banned but I got banned while I wasn't in the game please help me please I'm the victim if I have a mistake everyone makes mistakes there is no one who is flawless help me
I believe that one of you will help me. I want to report this to your superiors, help me.
@.Nadïa.🌴
Please
I am a player in the R8 clan. There is no cheating in this clan and on top of that there are 2 great phenomena in the clan.
I don't know but I really don't know it's ridiculous please help
Are you here?
Solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
These do not work, please forward this issue to your superior, I need help, please I am a victim, I do not know if I am innocent or guilty, but everyone makes mistakes, please
This issue caused psychological, family and financial problems.
@.Nadïa.🌴
@.Nadïa.🌴
what cheats if i may ask? seems like your automated responses just give out bans for no reason then dont actually give valid reasoning behind it.
Your whole support team is the worst. Pathetic for a company worth millions honestly. You should be doing better but I guess greed is typical.
I literally explained what I did and theres nothing that would cause a ban. So do people get banned randomly for no reason just to fill your anti cheat reports? Isnt that kind of illegal? Removing someones property without any validition or reasoning?
You guys should do better. Theres a bunch of people that have reported being banned after using an emulator so clearly theres an issue there. No one is using cheats... your software just flags emulators as a one. So... Fix your stuff. Thanks for nothing PUBGM support.
@.Nadïa.🌴
Moderators cannot assist you with account related issues as we are only volunteer players helping the community. Instead, we guide you through the steps you can take to appeal for your suspension or inquire about it.
Your case is currently being investigated by Tencent. You will receive a response as soon as the investigation is completed. We ask you to wait patiently in the meantime, @Serenity_txt.
