ACCOUNT UNCLAIM/RECOVERY
my account got hacked and i still have acess . The hacker linked his facebook but i have linked my google and my email , i went to do a claim but i dont know what to awnser becuse these 6 months i was almost inactive. There is a question there: in the past 6 months, which region did you log into the game most often ? what shoud i answer there ? can anyone help me with my case directly pleasee?
Solution:Jump to solution
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
16 Replies
Hello! @เผ๐๐ฎ๐ธ๐ป๐ฐ๐ฎ.๐ฝ๐ผเผ
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
i made 2 claims but both got rejected
and also the customer service couldnt assist me for my account๐ญ
You should try to correctly answer as many questions as possible from your most used device.
Yes but I almost wasn't playing those 7 + and I sended them an email at pubg support and I described fully the situation with a lot of details of my gaming situation when i was playing and I attached 9 screenshots of my google account / email which account and email were linked to my account wayy before I get hacked and also I sended them my friend's older POV that he has me on he friendliest and the actually region of my account (because the other guy changed my region to Turkey and my name and my friend list) Also I have already done the claim ticket 2 times but both times got rejected because I dont know if that guy played the All-Talent-Championship or not and also I don't know in the past 6 months which who he was teaming most often.
And also I attached older moments of my account
And I got this awnser, I mean c'mon is any agent that can help me ??
Btw , why I can't post on the support channel ?
i think they blocked anyone from posting on that channel
Have you tried using the in-game recovery form?
yes
2 times got rejected
because i couldn't awnser these 2 questions : "in the past 6 months , which teammates you teammed up with most ? " and "in the past 6 months , have you registered for the All-Tallent_Championship? " because i was almost inactive these 7+ months as i said before and i explained everything to them and i attched 9 screenshots from me and my account information that i have linked right now in the game before i get hacked.
i still have the google account linked and my email also
i explained them everything
i think i got this awnser from them because maybe an automatic system replied to me
My UUID is : 5693224977 . Also , i am avaible for account detail verifications that you will ask me .
You can answer it again, based on your most used device.
when you mean the most used device , what do you mean exactly ?
and also if i get rejected again , can any agent help me to resolve the problem or what should i do ?
guys , i am trying to get my account back like 1.5 weeks and i keep getting the same awnser for everthing that i am saying
i gave sooo many proofs and personal info to pubg support via email, i mean cmon help me please one agent
And also the questions in the account recovery are asking information from the past6 months , what shoud l i awnser there if i was almost inactive these 6 months?? Or should i awnser based on my account stats right now ?
The device that you most used to play the game.
Solution
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
ok , i just made an account recovery ticket
My UUID is : 5693224977
to go check it
i wrote also in the note the other devices that i used to play a lot of pubg in the past , is it ok ?
and also i mentioned from where i used to logging in before i get hacked
and also i explained how and why i got hacked and i said my inactivity and my account situation
do you think thats good ?
@.Nadรฏa.๐ด
If you have already created a post, please wait patiently for a response from Tencent.