I have issue with the PRO Plan.
Any admin or moderator who can talk to me please?
Solution:Jump to solution
never mind, you already got a refund, that should show back up on the original payment method in 5-10 days
13 Replies
Project ID:
N/Ahello, what do you need help with?
Hi, I purchased the Pro Plan, but I have a question. I was previously using the Hobby Plan and had 2 projects. When I wanted to add a third project, I bought the Pro Plan. I was previously paying around $12, but now the Usage section says I’ll have to pay around $40 for the same 2 services I had on the Hobby Plan.
"I bought the Pro Plan thinking that by paying $20, I would have a fixed price and more storage space, but it only increased my expenses. Is this correct?
firstly, you can have far more than 2 projects on the hobby plan.
but yes that is correct, the Pro plan costs $20 per user and any resource usage is an additional cost on top of that
"Because this third project is for a client, and I wanted to offer them a fixed rate for their website. So, does the Pro Plan only give me more speed but not increase the available memory to 'spend less'?
If this is the case, it wouldn’t be what I need. Is there a possibility to request a refund for the Pro Plan and continue with the Hobby Plan?
the pro plan is not fixed cost, railway is always going to be a resource usage based system.
a refund is possible but if this is for a client it no longer fits the hobby plan, and would be a usecase for the pro plan
OK I understan, but now I have move my 2 old Project to the PRO Plan, How can i move it again to the Hobby plan before request a refound?
you can move them via their project settings.
you would most likely have to stay on the pro plan as software for a client does not fit within the intended use case of the hobby plan
But, I can not pay more than 40$ per month for one project, my client dont want that, if that is the case I prefer to continue with my 2 old personal projects in the hobby plan and look for another alternative for this client project. becouse 40USD its to much for my client
can you send me a tutotial or a guide to move my 2 persoanl project of the pro plan again to the Hobby plan? I can find the option to move it
that would be in the project settings - https://docs.railway.app/overview/the-basics#project-settings
ready, thanks you very much fot you help
you can go ahead and cancel the pro plan, and then I'll update you if I'm able to send a refund
Solution
never mind, you already got a refund, that should show back up on the original payment method in 5-10 days