I got banned from community support, because I send new information to verify owner
I've created this new post because I need to share additional evidence and information about my hacked account. Previously, I've sent messages to moderators for unbanning but haven't received any response yet.
I really need some assistance here. I have a lot more evidence now than before which proves my account was hacked. Can someone please help or guide me on how to proceed with recovering my account?
Solution:
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It is your responsibility to abide by the subreddit's rules. If you have been banned for not following the rules, you can try to appeal for your suspension. If your appeal is not successful, you are welcome to communicate with the customer service via in-game or by sending an email to [email protected] instead for further assistance, @Alexandrino.
3 Replies
Hello! @Alexandrino
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected].
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
really!!?? I got baned and try to send new????
I really need to unban me pls , I will send more information
Solution
It is your responsibility to abide by the subreddit's rules. If you have been banned for not following the rules, you can try to appeal for your suspension. If your appeal is not successful, you are welcome to communicate with the customer service via in-game or by sending an email to [email protected] instead for further assistance, @Alexandrino.