Urgent help needed
I need urgent help with my account, someone is assessing my pubg account from a linked gmail account and i want unlink that gmail account please help me on it. @Piston @PUBG MOBILE
Solution:Jump to solution
Hello! @NAFIS IRFAN
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
85 Replies
Enable secondary verification look through authorized devices and authorize only for your(s) device, link a phone number too
but i cant it showing need to log in etc
You can't log in ?
i can through facebook
but the hacker is log in with link gmail account
You can link your phone number if you can log in,after that enable secondary verification
And add secondary verification to your gmail account too,add a phone number to it,enable 2-step auth.. then change the password
to enable secondary verification it showing that ( you haven't logged in on 15 of the last 30 days on the device)
Then wait for 15 days,the only other way is to secure the gmail first then
i already changed the password of my gmail
Backup your account , its faster than waiting for 15/15
but the hacker is not log in to gmail account
i dont know how the hacked can log in through my link gmail
They have access to your Gmail
how i already mail to service pubg
what should i do?
Go to myaccount.google.com -> security -> manage all devices
And see if it's all the trusted devices you're logged in with
i already checked that and it only showing my account
i mean my device
You have social and gmail linked to your pubg only ?
yes
i just want to unlink my gmail account with pubg and want add a new one
i have lost my clan 😭
dont want to loss my account
Now it's 15 days or pubgm support service
i already sent them ss i dont how to get help grom them
@Piston please help me out on this
@PUBG MOBILE
Is there anyone who have a access to your gmail like a friend's ?if the login is from the same country
no one have my gmail account it could be data breech
and the hacker is log in from different region like turkey,russia
Any shady website you're logged in with google account ?
I had a peoblem too with my account some time ago logged in from russia,norway,uzbekistan I enabled 2-step verification added a number and got my account back
.half an hour also he has logged in
but the point is i cannot enabled the 2 step
Not even on your google account ?
in my google account i have 2 step
but the hacker is not loggin to my gmail
Then they probably have your password for pubg only
i have already checked on manage devices and showing only my phone
yeh
i think
Did you give it to any website then like uc generator like
i have created my pubg account through facebook later after 1 year i have link with gmail
never
only i time i have used emulater
gameloop in 2021
can you tell me one thing is any possibility that the hacker can remove my facebook account?
Nah they will have to go through the same way as you trying to unlink the gmail account
And only if you have 2+ social account linked
i have 2
Then they can similarly make a request/application to pubg to remove that
so what should i do?
pubg service is not replying
It's unlikely that the social account will be unlinked
You can wait for the 15 days then to enable the verification
so iam logging with facebook
and the hacker is logging with email
Or hope pubg service replies back
Yeah
so what will happen?
You can atill play the game,leadership,UC and maybe of the hacker uses cheats your account can get banned
Though that's when i think pessimistically
so i need to wait for the pubg service response?
You will be able to get back the account just wait for some time
Yes
iam sending them all the ss
as the hacker is loggin from different region
and iam using only one region
You have to enable the secondary verification as soon as you're able to ,if not hackers can enable it and thus deauthorizing you
pubg service as replied to me this
and i have sent them another 2 ss
so is it possible to get my account if the gmail account is unlinked
Your social account is linked so yeah it is possible
i hope it goes well
i have spent alot on this
Hope so
It will go will
is there any support team on this server?
btw thank you but still iam really tensed
the #support
i cannot post there
Go to its description they have a subreddit link there for support
see again the hacker has logged in
and it kick me out
First, you will need to figure out which of your login method has been compromised, do change your password and enable 2FA. Then, go to the in-game settings, click "Log Out" and tick the "Log out of all devices" option. When you login again, the issue should be resolved.
the hacker is still loggin through my gmail account
link gmail account
is there any process to unlink it
Do you mean your Google Play Games Account? Or Gmail account?
the hacker again again loggin it
you see i created my account through facebook account later i have link with gmail
and he is log in through email
gmail account
but the point is he is not log in to gmail account
You should contact the Gmail support to recover your account, this is the most efficiency way. Alternatively, you can contact the in-game customer service to recover your game account.
cause i have checked in my gmail account manage devices it showing only my device
Solution
Hello! @NAFIS IRFAN
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
i dont know how to process with it please help me on it
Then how are you so sure that the person has access to your game account through your Gmail link?
i am now in my account and the hacker now again again log in
autorize one is mine
Can you please provide a screenshot of your settings interface?
wat
wait
see i loggin with facebook and the hacker with email
i just want unlink it
please help me
Does the e-mail login method belongs to you?
yes obviously
So you have 3 login methods linked to your game account, they are Facebook, Google Play Games and e-mail login, is that correct?
not g play games
not with google play games
if it is then it will show me on gmail activity right?
ok i have changed the password ingame loggin
let see he can loggin it or not
Since there is Google Play Games linked to your game account, and it does not belongs to you?
you see the gmail account is mine
and i dont know i have connected with google play games or not i hope you understand
and also the facebook account is also mine
Nah its his gmail account but someone else has access to it too(a hacker)
Do you mean that they have access to your game account via third link (e-mail login), and then linked Google Play Games to your game account?
yes but they didnt change my email login account
Then you should contact the in-game customer service to unlink the Google Play Games account too if it does not belongs to you.
yes i mailed them
If you have already contacted them, please wait patiently for a response.
iam scared i dont want to loss it
i hope you understand
@NAFIS IRFAN Hacker is using an iOS device to login so it means that he is using email to login. To login with an email, he needs a password or OTP received on your email. As you are already receiving login activity mails. Then he is using the password to login. Kindly change the password of the 3rd link email using the forgot password on the login page. If you are receiving OTP then your Google email is compromised.