I think it's DNS, its usually DNS...525 handshake error
TLDR; version - cloudflare nameservers give handshake error. Account is lost. how do we set the dns record?
Long version.
So, my my sister have a blog wand I help her from time to time. She have hired help to create the page, do updates etc. People finish and move on.
A few years back cloud flare was used to stave off attacks but have since then been turned off. The cloudflare account was connected to a MFA app but the guy that handled it cannot remember it. There are no recovery codes.
A while back we started getting a 525 ssl handshake error, page cannot be reached and the domain can no longer be managed from her web hosting provider. The DNS record points to cloudflare but nobody have access to the account that was used.
I've registered a new cloudflare account to try and register her website to it. But to get that done I need to update the nameserver to do that. Which is what I need to do on the web server provider aswell.
So, am I correct assuming it's DNS settings in a orphaned CloudFlare account? And is there a way to fix it?
7 Replies
Is that web hosting provider also the registrar of the domain?
Only at the domain's registrar will you be able to change over the nameservers to the ones that belong to your new Cloudflare account, so that would be the first step here
Cloudflare is the registrar according to icann
Hmm can you share the domain name?
If it's indeed on Cloudflare and owned by the account to which you no longer have the MFA codes for, then you'll have to go through the account recovery flow unfortunately
?account-recovery
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email
Sorry. How could I miss that. Https://ettgottliv.com
yep, indeed on Cloudflare's registrar. In that case you'll have to go through https://dash.cloudflare.com/login-help to get access to that Cloudflare account again
We tried this and we can reset the password but the MFA is still blocking the login.
So when trying to use the login help we need to verify the email and are redirected to the login page... so same issue
basicly we all end back at MFA
We've reported the issue and we'll see what the response is. Oboy Peps. Thanks for the help.