I want the permission to talk to PUBG Mobile support

I want the permission to talk to PUBG Mobile support،because of My account has been banned more than once due to violating the TENCENT agreement. I did not use any third-party programs or cheat in the game, but I play a Samsung phone that supports 40 frames per second and use the Samsung game booster game plugins to improve the smoothness of the game, knowing that my account has been banned more than once for the same reason. I did not cheat. I hope for a quick solution. My game ID is: 51445893829. Thank you, PUBG Mobile.