Banned for no reason at all
Hey there guys, I just recieved a ban from playing PUBG mobile the reason they are showing me for the ban is that i violated the user tems agreement but ive not used anything for sort and then it started giving me that there is problem with my gameloop version that's why i recievd the ban and cannot log into my account for 60 days.
Solution:Jump to solution
Hello, @Slayer47!
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected]....
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Solution
Hello, @Slayer47!
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected].
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
@QuendiTo unblock your PUBG Mobile account, especially if you've spent a significant amount of money, you must follow a strict procedure. The headquarters of PUBG Mobile is located in Shenzhen, China, at the Tencent Binhai Building, Nanshan District, 518057 Shenzhen, Guangdong. You will need to go there in person to present all the necessary documents.
Here’s what is required:
Identification (national ID card or passport)
Proof of residence
Any relevant legal personal information
By traveling to the headquarters, you will need to hand over these documents in person. They will take photos and videos of you as well as your documents for archiving purposes. You will then have the opportunity to discuss the issue that led to the suspension of your account. If all the information provided is correct and verified, and if you have spent more than $2,000 to $5,000 on your account, they may consider lifting the suspension.
However, be aware that in the future, any violation of the terms of use could result in the permanent deletion of your account. Furthermore, by signing a document on-site, you agree to the stipulated conditions. If you break the rules again, this could lead to legal action.
This is how I managed to get my account unblocked. I took the initiative to travel to China to resolve the situation. If you wish to recover your account, it is up to you to decide whether to follow this process.