how can I solve this
how can I solve this problem I want to verify my device in account
Solution:Jump to solution
You need to use a device that is already a trusted device, @remarkable_chipmunk_61119. Please try to log in with one of the authorized devices. If you are unable to log in with that device, please contact the in-game customer service for further assistance.
34 Replies
CAN you please send English screenshot?@remarkable_chipmunk_61119
Okay
How can I make my device trusted @mgr_live
Note that I only registered from one device during 30 consecutive days
But I cannot add my device as a trusted device because I do not have the already added devices
Which device model you have now?
U don't have these devices anymore?
The upper oppo one
No bro it's broken device
Xiaomi note 10s / Xiaomi M2101K7AG
It's the name and model of device
@mgr_live
Please when you come mention me
This is the device I use it @mgr_live
Which device model u have now, then Allowed your current device
Bro I can't it's tell me to use an already trust device and I don't have it
@Quendi
Can you help me pls
Same problem
There is no body to help us
Hello, @remarkable_chipmunk_61119! Please share a video recording of the issue you have encountered and include your numeric user identification.
Ok pls give me 5min
@Quendi
5958288291
Also this is my id
@Quendi
Solution
You need to use a device that is already a trusted device, @remarkable_chipmunk_61119. Please try to log in with one of the authorized devices. If you are unable to log in with that device, please contact the in-game customer service for further assistance.
My friend, I mentioned before that I do not have one of the documented devices and the support for the game does not help me
@Quendi
Please share a screenshot of the response from the customer service.
And I contact the support by email and I don't get any response
@Quendi
In this case, you need to refer to their response and do what they have mentioned. We unfortunately may not be able to help you with this any further through here.
Ok what did they tell me to do so I can authenticate my device to the account?
Because I didn't understand what to do with them
@Quendi
How time is this period
And how I keep my account active,
We are unfortunately are unable to help you with this any further through the community. Please contact the customer service again if you still have any questions.
Wtf I ask the time I must to be active through it
We unfortunately cannot confirm this through here, @remarkable_chipmunk_61119. As mentioned previously, please contact the customer service for any questions or concern with account-related issues.
Ok can you send to me the right way to contact with costumer service
In the same way you contacted them before, @remarkable_chipmunk_61119. It is through in-game.
Can you send photo ?
You can contact the customer service through your Account settings of the game using the Customer Service option located at the bottom, @remarkable_chipmunk_61119.
However, if you are not satisfied with the response from the customer service, or if you believe that your issue is not resolved after receiving a response, you may submit a support request through the official support subreddit with a description of the issue, a screenshot of the respnse from the customer service, and your numeric user identification and wait patiently for a response.