Account Help
My mate gave me his account cause he was quiting. Lost my device and my pubg account got hacked with it as well. I have recovered my phone details but my pubg account is gone and I have the data for it. I would like to claim it back please so kindly help me get it back pubg mobile devs. I heard it’s faster from here so here I am pleading
Solution:Jump to solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to service@pubgmobile.com.
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit....
13 Replies
Hello
My pubg mobile account is hacked
Solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to service@pubgmobile.com.
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
What can we do if they fake claiming the account and we can’t make a request
I really need my account back
I have spent a lot of it and it’s an expensive account
Refer to the next paragraph. :catSmile3:
What’s the next paragraph ?
I have sent emails to pubg but they don’t file claim through gmail
They told me I have to make a claim ingame
Can you help somehow ?
How
Many information has to be correct out of all questions to file claim an account anyone ??
Please be informed that trading (including giving of accounts), selling or purchasing game accounts is against PUBG MOBILE's terms of service. Please refrain from participating in such activities. You may contact the in-game customer service if you require further assistance. :catSmile3:
Hello! @unknown
Sharing or trading of game accounts is not allowed, and it is against PUBG MOBILE's terms of service.
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the claim results, you can submit a support request through the official support subreddit with a description of the issue and your numeric user identification, and wait patiently for a response.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
I filed in game claim but now it shows NO RECORD
When i try to login wait my email or phone number then an error pops up
@mgr I made a claim 2 days ago in the main menu but pubg hasn’t replied me for 2 days now and i don’t know if they missed my request. Please help me find out what the issue is cuz I submitted all the file required to file claim my stolen account. Normally pubg replies before 24 hours but now we on day 3 with no response help !!
@Zuelle
What is taking so long ???