account recovery
Hi Sir One month ago my phone was stolen and the guy who stole my phone misused all the data in my phone and also my pubg account which he lost for a few days. Did I use it myself, then I don't know who gave it to other person is using Meerut from PubG people and I don't have the old phone with which I can file a claim and the claim of the new phone is getting rejected. I talked everywhere on mail but it didn't help so I need help for this is my account and help me to recover I have proof of last purchase and my first rp I have The account taken in season five is created in season two and this
I spoke on reddit, it has gone into investigation, no one will understand my request, so please corporate with me and understand this problem.
This guy changed username everything but some things he still hasn't changed like popularity still has all my friends sitting from number one to last and still my insta mansion in club bros And all my videos are uploaded in this over in the club, you can verify from there
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
60 Replies
My pubg account has been hacked please help💔
😭😂
Why lought?
I’m also hacked bro
Ohh💔
Go to Reddit
Ok
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
I try Many email and also in game claim
Not working because I dont have my old device
The phone on which I used to log in or play PubG has been stolen and the same person has misused this account, I don't know whether he has washed all the links or given it to someone else or is using it himself. No idea, all I know is that I can't log in to anything, my previous gmail add is no longer an add, I can't log in and the guy is using the account. Yes I have last purchase which was 28 mac now I submit claim with new device then claim is rejected due to unused device I don't have first device @.Nadïa.🌴
Now I don't understand what to do, I don't even have my old device, it was stolen by this guy and all my data was lost in this theft, only Pubg, not everything else, so I It has been recovered, it remains only a pubg account, nuclear cover is not working, you guys don't understand me, I have everything, I have created this account since season two, and I started playing with it in season five. And I also took first royal pass in season 5 and I invested so much money on it but now you guys are not helping me. Please do and I want this account back
And I can't post here is not an option #support
Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Tried everywhere for a month, but no one is getting any kind of reply, no one is taking any action, it is just saying, go from here to there, the other is saying from there to here.
I submitted
Then please wait patiently for a response.
Mam @.Nadïa.🌴 I have explained to your team a thousand times that my phone was stolen and all my data was lost and my phone was stolen on June 20th during which I got back the normal data which is Gmail app. D. Recovered everything. My one thing was the PUBG Mobile account. The person who stole the phone washed all its links. I don't know who caught it or who gave it to me. Now I request. I am trying to get that account back to me, but you guys don't know what you are sending me. I have not given my password to anyone. I am crazy. I invested thousands of rupees in the account. How can I give the password to someone?
I request you understand me
And solve my problem 🙏