I need support to recover my account
This is the 3rd time I get the same response of being rejected from the previous 3 claims submitted of recovering my old account, any suggestion or advice to gain my account back, I have screenshot proof that I own the account but the support don't want my guessed correct/innacurate info for matching the previous records last year in my account plus how can I post in support channel
Solution:Jump to solution
Hello, @ajpue!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
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Solution
Hello, @ajpue!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the claim results, you can submit a support request through the official support subreddit with a description of the issue and your numeric user identification, and wait patiently for a response.
On Nov. 2 2023 my Google account was disabled and I can't reasonably make an appeal to google so now there is an issue in access to my PUBGmobile account because it is only linked to google, My old phone screen is broken so now I have to login into new phone but after sending through in-game support tool 3 times already I've get the same response of rejection and we can't attach an image or file to support our claims so now I'm contacting the discord and reddit channel to help me recover it although some of the details that I have provided is based on inaacurrate guess because it's been a long time ago like the "ranks, players I have played with in the past 6 months, last time I played,etc."
But I surely know that my previous linked acc. like Twitter is accurate and other filled answers relating my previous details such as names, friend list, previous logged device.
I was instructed from discord support to submit my claim again through the game support but I have to wait again for 3 days so I'm stuck in the same dillema.
So now I would want to register a krafton account and transfer to it so i don't have to use the Google binded account since I have lost access to it. There were no history of purchases in my account as I was playing only for my leisure and interest but the time I have invested to it is like 3 years so I hope you understand my claims and approve my access to it again.
