automatic ban
Hello Dear PUBG MOBILE support team, unfortunately, for unknown reasons, my very valuable game account was blocked for 10 years on 11/07/2024 at 07:46.
I spent a lot of time and money on this game, I did not use any illegal add-ons or CHEATS in the game, I request you to review my account again and give it back to me.
I know that there will be no problems and my account will be given back to me. If it is not accepted, I will file a lawsuit through legal methods, I know that justice will be on my side. Thank you. I wish you good work.
Game UID: 51877468765
Account level: 66
note: ( I have video and broadcast records proving that I did not cheat. )
Solution:Jump to solution
Hello, @AHMET! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com.
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response....
2 Replies
Solution
Hello, @AHMET! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com.
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
Hello Quendi, I am really grateful to you for responding to me. First of all, I apologize for writing using translation (please use the File Request option when trying to log in to your account. I do not know how to do this and I object to the decision. Yes, I am right and justice will definitely be found. I have been writing to the support team for 5 days and I did not reply other than the automatic reply. I sent an e-mail today. I will wait for his reply. You are the person who has supported me so far. I am eternally grateful. Thank you.