my hacked account
Please I making another one of these post but I really need my account back after spending so much money my account was hacked back in January and I tried so many times to claim it but every time it keeps rejecting I have so many Apple receipts of me buying UC not to mention a lot lf screenshots of me getting stuff on my acc is there anyway after 6 months that I can get my account back pleaseee I need that account I spent so much money on it I can provide all the Apple receipts and screenshots
Solution:Jump to solution
If your claim was rejected, then that means you either did not submit all the required and accurate information or you submitted the claim on a less used device.
If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.
If you submitted your previous claim on a less-used device, please switch to a device you frequently use to log into the game then submit another claim....
17 Replies
Is anyone gonna tell me what to do ??
I have a lot of Apple receipts of me buying UC and aswell as screenshots of me getting the rare stuff in my account
Solution
If your claim was rejected, then that means you either did not submit all the required and accurate information or you submitted the claim on a less used device.
If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.
If you submitted your previous claim on a less-used device, please switch to a device you frequently use to log into the game then submit another claim.
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
Hope this helps!
I don’t have my old device with me
Also does the subreddit actually work like do people actually receive their account back?
You try can mentioning this in your claim or on your subreddit post.
I also don’t remember some the things like what I had linked to my account but I do know if I did linked something like what emails or phone number it would be
Also they ask past 6 month of UC purchases but it’s been over 6 months now so idk how I’ll do that
You can check out the replies given by the Operations Team on previous posts. :SwagOk:
You should mention these details in your claim since they might be helpful.
also is it ok to put the proof there like my Apple receipts and other screenshots
You can also try to check the possible email accounts for any previous emails from PUBG MOBILE. It may help you figure out which one was linked to your account.
You should include proofs in your account claim. You do not need to do it on the subreddit.
should I do another claim and also do the subreddit post
Also isn’t there like a limit to how many screenshots I can put
You can upload the images or other supportive materials to a website/application like Google Drive. After uploading the screenshots, you can copy the shareable link and include it in your response to this question in the Account Recovery Tool. It is recommended that the link's permission is set to public.
Wait I have a question about an email
can I send the ss of the email in ur dm
can u tell me what it’s about
Could u check dm
Yes, you can send it. If there is any personal information please blur it.
It is a verification code email for this question on the account recovery tool.
Ah alright
If my email or phone number is unlinked from PUBG account will it send a message to me ?
Hey?
Yes, you need to submit an email address that is not linked to any PUBG MOBILE account on the account recovery claim.
The reason for this is, if your claim gets approved the email address linked to the account will be removed and the email address you submitted on your claim will get linked to the account instead.
@delfin🐬
check dm