Lost PUBG mobile facebook account.
I lost my 5 year PUBG mobile facebook account. I was playing in 2019 and 2020 maybe even in 2021, then I took a break. I dont know what happened to it but when I logged in with exact same facebook account in 2024, the account was brand new. I dont remember my UID or username (maybe username was changed), or any screenshots, but I do have purchase transaction ID’s screenshots. What should I do?
Solution:Jump to solution
Hello, @Sensei!
Please note that you will need your user identification of your PUBG MOBILE account to be able to submit an account recovery request. We recommend you try to find it in your old screenshots or try to ask one your friends. If you are unable to find the user identification of your account, it may unfortunately not be possible to proceed with your request. We also recommend trying to check and find a different login option that you may have previously linked to the same PUBG MOBILE account, and try to log in with it.
Once you are able to find the user identification of your account, you can submit an account recovery request through the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
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Solution
Hello, @Sensei!
Please note that you will need your user identification of your PUBG MOBILE account to be able to submit an account recovery request. We recommend you try to find it in your old screenshots or try to ask one your friends. If you are unable to find the user identification of your account, it may unfortunately not be possible to proceed with your request. We also recommend trying to check and find a different login option that you may have previously linked to the same PUBG MOBILE account, and try to log in with it.
Once you are able to find the user identification of your account, you can submit an account recovery request through the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
You do realise that you can check which PUBG ID has purchased the items/uc if i have transaction id right?
they can just check
I wish i could tell you that i was 11 years old and switched multiple devices so i dont have any screenshots
The same thing happened to my only friend that i remember having
So I dont have anything but transaction id
And i spent 450€ on this game
I remember my previous nickename but not the current one
Since it has been changed trought hacker ig
I dont have any idea
I also know the royal passes i acqired
And some outfits
I ALSO remember email and password of facebook account
Which i created pubg account in 2019
But as i said its brand new for some utterly insane reason
I never had any ban history
You will still need the user identification of your PUBG MOBILE account to be able proceed with your request, as it is essential for locating your account. As there are several purchases made daily, it unfortunately seems impractical to find the user identification based solely on purchase receipts.
However, please feel free to reach out to the customer service through in-game should you require further assistance with this. As we provide only community support on this platform, we unfortunately may not be able to resolve your issue here.
Ok where do i even go?
in costumer service?
Where
Like there are so many options that lead to the same answer
Maybe there is a way to check ID outside the game?
You may contact the customer service through in-game using the Customer Service option located in the Account settings of the game or through the login page of the game using the Help option. However, as mentioned previously, it is unlikely that they will be able to proceed with your request without your user identification, as it is essential for locating your account. If your account cannot be located, it unfortunately may not be possible to recover it.
Can you be more specific and straight foward with “user identification”?
This unique numeric identifier to locate your account. The numeric user identification can be found in your profile along with your username. Here is an example: https://pubgmobile.live/uid.
That cannot be found anywhere else than PUBG?
No, unfortunately, unless you had your user identification saved somewhere, or if you are able to recall it or try to recover it from someone you know.
Yeah ill just try to recall 11 digit number, good idea
You guys shouldve made this easier
The thing is the same thing happened to my fellow friend
He literally got the same situation
I can like say “mikimoko123321” (friend)
but you wont find any friends
Since its all been banished
And belive me, i know his got reset to nothing
Im not mad man im just so sad
I cant accept the loss of 6 year old account
I understand your sentiment, but it may not be possible to proceed with your request if it is not possible to locate your PUBG MOBILE account. Please try to find your user identification first. Thank you.
Alright @Quendi youve been the biggest help yet
Thank you
Anytime. You're welcome!