My account was stolen by someone else
My account has been stolen and my account formula is locked how can I get it back?
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
7 Replies
I know my account's previous information is related to the form, but it has been locked for 3 months, so I cannot submit the form partially.
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
I have already made a recovery as you explained in-game, I cannot find it within 3 months after the form request, that's why I want help.
You should be able to contact the in-game customer service via the login menu of the game.
I got there somehow, e-mail asked for a code, I entered, questions were asked, I answered, and I was told that I would get back to you within 72 hours.
Is this correct? Is it possible to open an account form?
Help me?