different email/s, same account login/linked
My PUBGM account is link to FB, Google Play, Email (Email 1), and Mobile number. Now I received a notification email on a different email account (Email 2), that someone logged in to my PUBGM account. I logged in using Email 2, and it logged into my PUBGM account. How is that possible? to have 2 different email accounts linked into 1 PUBGM account? (Email accounts, not google play accounts)
Please help.
17 Replies
Please note that only one e-mail address can be linked to a PUBG MOBILE account at a time.
1. Are you sure that your PUBG MOBILE account is not linked to "Email 2"?
2. Have you tried logging into your PUBG MOBILE account with "Email 1"?
oh my bad, it is linked to email 2. sorry.
but i got a notification that someone logged in into my pubgm account. how to fix this?
Have you enabled Secondary Verification for your PUBG MOBILE account?
yes
this is the email
Do you recognize the login device?
no
You can head over to your in-game settings and find "Trusted Devices". Remove it from your trusted devices.
I recommend changing the password of your e-mail account as well. You should enable two-factor authentication for your accounts for additional security.
these are in the settings
it wasnt in the trusted device list, does that mean they werent able to open my account?
If you cannot find the unknown device in your trusted devices list, please click "Log Out" and tick the "Log out of all devices" option.
Before you do this, please make sure you change the password of your e-mail account first.
No, if the unauthorized person added their device as a trusted device, they can login without requesting for any verification codes.
I did "log out for all devices" previously, and the device indicated in the email wasnt in the trusted list
Please change your e-mail account's password and enable two-factor authentication if you have not.
Once you do, use the log out option again to ensure that the unauthorized person no longer has access.
ok thank you
Please feel free to mention us if you need further assistance.
will do, thanks