My account is hacked
My account was stolen on July 2, 2023. It has been 1 year since it was stolen.
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
9 Replies
Images from April 15, 2023
I'm being rejected by Pubg support
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
I have been connecting to my game account for 1 year, the question he asked me is 6 months ago.
of of of
.
@.Nadïa.🌴 my account has been hacked and the support tickets do nothing because they always say the information is incorrect please help 🙏 🙏 🙏
I have the email of the guy who hacked me
Pls help
Question wasn’t solved mate why do you mark everything as solved
Do you mean purchase record of 6 months ago?
Your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service or Tencent have requested from you, or that it does not match with what they have, they will not be able to assist you further. You will have to cross-check again.
Not necessary to provide information that they did not request from you.
How am i supposed to provide and remember every little detail if i played like a year ago because i took a break?
@.Nadïa.🌴
You will have to try to remember, because this is something that only you should know.
Yes, because I haven't been able to log into my account for 1 year and I don't remember anything.
I discovered customer service too late.
I have all the information of the person who stole it.